What our customer encountered?
The insurer faced significant challenges during motor claims processing:
Managing workshop invoices and parts & labour data required manual assessment report creation, taking 20 minutes per report.
Manual processes resulted in data entry mistakes and inconsistencies, compromising claim accuracy.
Heavy reliance on manual work made it difficult to scale efficiently, increasing the risk of errors and delays that frustrate customers.
The challenges resulted in:
- Decreased claim settlement ratio due to delays.
- Increased operational costs for the insurer.
- Potential disputes with policyholders due to inaccurate claim settlements.
- Damage to the insurer’s reputation due to slow processing times.
What our customer needed?
The customer needed a centralized, automated claims data processing solution to streamline operations, ensuring efficiency, accuracy, and cost-effectiveness.
The Solution
We’ve seamlessly integrated Marvel.ai, an AI- first, cloud-native, CX-centric business transformation engine, into their existing claims processing and insurance back office systems, reducing data processing time from minutes to seconds.
Here's how
Marvel.ai intelligently extracted relevant parts and labor data from multiple invoices within seconds with high accuracy. Inconsistencies and errors in the extracted data were automatically flagged for manual review. By leveraging the extracted and validated data, Marvel.ai generated detailed assessment reports in the required format, saving significant time and effort.
What we delivered?
- Generated detailed assessment reports in seconds.
- Minimized errors with AI automation.
- Human-in-the-loop for manual intervention when necessary.
- Improved customer satisfaction with faster, more accurate processing.
- Accelerated decision-making through efficient data analysis with AI.
Benefits to the customers
Faster assessments
Accuracy in raw data processing
Accuracy in trained data models
Reduced operational costs
Join the companies that chose transformation over stagnation. Marvel.ai isn't just a platform—it's your revolution catalyst. The future of business transformation starts with a single decision.