The insurer faced significant challenges during motor claims processing:
Time-intensive workload
Each workshop invoice and parts & labour record took nearly 20 minutes to assess manually.
High error rate
Manual entry created inaccuracies that compromised claim settlements.
Scalability limits
Growing claim volumes made it difficult to scale without adding more manpower.
Reputation risks
Delays and errors led to disputes with policyholders and a weaker settlement ratio.
The insurer adopted Marvel.ai, our AI-first, Cloud-native, and CX-centric Business Transformation Engine, seamlessly integrated into their claims and back-office systems, transforming assessments from minutes to seconds.
claims assessments.
accuracy in data validation.
Accuracy in trained data models
Reduced operational costs
Join the companies that chose transformation over stagnation. Marvel.ai isn't just a platform—it's your revolution catalyst. The future of business transformation starts with a single decision.