Policy Information Assistance

Respond instantly. Reduce support load. Deliver accurate policy answers at scale.

Marvel.ai automates policy information support by extracting coverage details, terms, payment status and beneficiary data in real time from insurer systems to answer customer queries instantly.

It handles calls and messages without manual effort and accelerates responses significantly for support teams.

Instant policy responses

Coverage and payment details retrieved automatically.

Reduced agent workload

More customer queries handled with minimal intervention.

  • 50 – 60% faster response time
  • 3 to 4 times more queries handled per agent
  • Higher customer satisfaction and accuracy
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